FAQ Troubleshooting | Workers & Resources: Soviet Republic

Troubleshooting / FAQ

How to get helpful data

DXDIAG

Press the Windows Start button.
Type "dxdiag" in the search bar.
Run the dxdiag application.
Click the "Save All Information" button. The resulting TXT file is the one we need.

How to extract DXDIAG [ENG] How to extract DXDIAG [RU]

LOG

Open the directory where the game is installed (hint here)
Locate the log.html file. This is the file we need.

GAME SAVE

Open the directory where the game is installed (hint here)
Navigate to the "media_soviet" folder.
Open the "save" folder.
ZIP the folder containing the save file you would like to send us.

Use the support page to send us the files

1. Can't run the game - After launch nothing is happening

Open the directory where the game is installed (hint here)
try run SOVIET.exe or SOVIET64.exe
- If a message about MSCVRT.DLL missing appears, install the VC 2012 and VC 2016 redistributables
- If a message about a missing DirectX DLL appears, install the DirectX11 june redistributable
- If XAudio_8.dll is missing, note that the 64-bit version can run only on Windows 8.1 or newer
If the above steps do not help or if you encounter another problem, please contact support with a description of the issue. Send us the DXDIAG and LOG files (if they were created).

2. Can't run the game - I see only initial logo and then it crashing, or instant crash without logo

Open the directory where the game is installed (hint here)
Try running SOVIET64.exe or SOVIET.exe as an administrator.
Check the log.html file.
- IIf the log contains the red text pXAudio2->CreateSourceVoice: FAILED or CreateSubmixVoice: FAILED, try changing your audio output by connecting or disconnecting speakers/headphones. Send us the LOG and DXDIAG files.
- If the log contains the red text GetDisplayModeList1: FAILED, try changing the refresh rate of your monitor in Windows (it is most likely mismatched with the monitor's default).
- If the log contains GetDeviceDetails: FAILED, it is related to sound. Connect any headphones or connect the monitor via HDMI to get a sound playback device, then run the game.
If these steps do not help or if you encounter another problem, please contact support with a description of the issue and send us the DXDIAG and LOG files.

3. Crashes

Laptops: Game May Run on Integrated GPU (Graphics Card) Solution: Check the GPU information in the main menu in the bottom left corner. If an integrated GPU (such as Intel HD) is listed and your PC also has a gaming GPU (like NVidia 950M), follow the steps follow steps on this link to force the driver to run on the high-performance GPU instead of the integrated one. Apply this setting for both SOVIET.exe and SOVIET64.exe

Play the game in windowed mode. Ensure that the [x] Windowed option is checked in the setup when starting the game. Also, set the resolution to match your desktop resolution. If the [ ] Windowed option is not checked, you can go to the game folder (hint here), navigate to the media_soviet folder, and edit the config.ini file. Change $WINDOWED 0 to $WINDOWED 1.

Not Enough Video RAM Available The game may crash when saving or when building/deleting something, potentially generating corrupted saves. If you check log.html, you might see the red text CreateTexture2D FAILED.

Crash at a Certain Time After Loading Your Game if the game always crashes after the same period of time, even when you don't do anything, send us your save file via the support page.

Crash When Loading Your Saved Game Try starting a new game. If you can start a new game, send us your save file via the support page. If a new game cannot be started, see below.

Crash During Loading When Starting a New Game Try verifying the game files. (check if your antivirus deletes any files during the verification process).You may also try reinstalling the game.If these steps do not help, start a new game, wait for the crash, and send us the LOG via the support page. Do not launch the game again until you have sent the log.

Crash After Doing Something Specific, If your game crashes when you build something in a certain place or perform a specific action, send us your save file via the support page, along with a screenshot or description of what we should do to reproduce the crash.

4. Other technical problems

Low FPS and performance problems

Check the GPU information in the main menu in the bottom left corner. If an integrated GPU (such as Intel HD) is listed and your PC also has a gaming GPU (like NVidia 950M), follow the steps follow steps on this link to force the driver to run on the high-performance GPU instead of the integrated one. Apply this setting for both SOVIET.exe and SOVIET64.exe
Update your GPU driver

Window is Zoomed In / Cannot Reach the Edges with the Mouse Cursor

Play the game in windowed mode. Ensure that the [x] Windowed option is checked in the setup when starting the game. Also, set the resolution to match your desktop resolution.
If the [ ] Windowed option is not checked, you can go to the game folder (hint here), navigate to the media_soviet folder, and edit the config.ini file. Change $WINDOWED 0 to $WINDOWED 1.
If the setup is not working for you, go to the media_soviet folder and edit the config.ini file. Modify $INT RESOLUTIONX 1920 and $INT RESOLUTIONY 1080 to match your desired resolution.
Additionally, you may check this guide about Windows DPI settings and how to set exceptions for the game.

5. Gameplay problems

How the railway semaphores/signals work?

Visit this guide about railway semaphores and signals

No power buildings, or wiring, gas stations or schools available to build

You need when starting a new game, specify what you would like to solve/enable (Energy management, Education simulation)

Factory or rail construction office not works, or vehicle not unload resources there

Your storage is probably overfilled, when you can store more resources in the warehouse or storage - the maximum amount near resources show you how much you can store there if storage would be filled completely with this single resource, but you can have half of storage filled with one resources and another half with another resource and you will not get rest of place for the 3rd resource

My production chain not working - resources not pushed through the factory connections, conveyors or pipelines

Note: storages/warehouses are passive building, they can't push or take resources. For conveyors or pipelines you can place conveyor engines or pipe pumping station in-between storages (or other buildings) in order to get out resources from building A and push them into building B. For factory connection unfortunately there is no such functionality, we plan add a special functionality with forklift into warehouses, so they will able to transport resources this way

So this setup will currently not works ( <> - is the factory connection):

Factory A <> Storage A <> Storage B <> Factory B

(Factory A will push the resources to Storage A, but it will not push further to storage B, Factory B can take resources from Storage B, but it will be empty)

This setup will work:

Factory A <> Storage <> Factory B

(Factory A will push the resources to Storage, Factory B can take resources from Storage B, but it will be empty)

Also if the vehicle come to station or building, it can also take resources from neighbor buildings:

Factory A <> Cargo Station <> Factory B <> Factory C

When any vehicle come to load/unload resources in the Cargo Station it can load/unload also into/from Factory A or Factory B, but not into/from Factory C

A dumper cannot handle metal scrap or construction waste, and a flatbed truck cannot load plastic waste.

You need to check where these materials are stored. When plastic waste is stored in dumps, you need to use a waste truck to load it. The same applies to separated metal scrap; when it is stored in a waste dump, you need to use a waste truck. Although a dumper can load metal scrap or construction waste, it can only do so from aggregate storages, not from dumps. However, a waste truck can unload separated materials into aggregate storages or open warehouses. Also, separate plants output these materials into aggregate and open storages.

Why doesn’t the price of toxic or mixed waste match?

The price listed at the customs house is for 100% toxic waste. However, the waste may contain varying ratios of toxic and other components, so the price will not match.

Steam forum is good place to discuss problem with your game mechanics problems

6. Not found your problem?

Contact us via support page (you may include LOG, DXDIAG, and save if you think we may need it). You can use also the STEAM forum

DXDIAG​

LOG

DXDIAG