Troubleshooting / FAQ

How to get helpful data

DXDIAG​ 
  • press windows start button

  • type "dxdiag"

  • run dxdiag

  • Hit button "Save all information" and the result TXT is that file we need

LOG 
  • open directory where is the game installed (hint here)

  • log.html is the file we need

GAME SAVE

  • open directory where is the game installed (hint here)

  • open "media_soviet" folder

  • open "save" folder

  • ZIP a folder with save you would like to send us

Use support page to send us the files

1. Can't run the game - After launch nothing is happening

  • open directory where is the game installed (hint here)

  • try run SOVIET.exe or SOVIET64.exe

    • Message about MSCVRT.DLL missing appear - install VC 2012 and VC 2016 redistributable​

    • Message about missing DirectX DLL - install directX11 june redistributable

    • XAudio_8.dll - 64 bit version can run only on Windows 8.1 or newer

  • Not helps or other problem - contact support with description of the problem - send us the DXDIAG, LOG (if was created)

2. Can't run the game - I see only initial logo and then it crashing, or instant crash without logo

  • open directory where is the game installed (hint here)

  • check log.html

    • Inside is red text pXAudio2->CreateSourceVoice:FAILED​ or CreateSubmixVoice:FAILED - try change your audio output, connect/disconnect speakers/headphones... send us the LOG and DXDIAG

    • Inside is red tex GetDisplayModeList1: FAILED - try change refresh rate of monitor in windows (is most probably mismatched with monitor default)

    • GetDeviceDetails: FAILED - it is related to sound, connect any headphones or connect monitor via HDMI so you get any sound playback device and run the game

  • Not helps or other problem - contact support with description of the problem - send us the DXDIAG, LOG 

3. Crashes

  • Laptops: Game may runs on Integrated GPU (Graphics card)

Solution: Check the GPU info in the main menu in the left bottom corner. If there is stated integrated GPU, like intel HD and in your PC is present is also gaming GPU (like NVidia 950M), follow steps on this link and force driver to run on high performance GPU instead integrated, set for both SOVIET.exe and SOVIET64.exe. 

  • Not enough Video RAM available, may crash when saving or when building/deleting something, may generate corrupted saves, - if you check log.html, there is CreateTexture2D FAILED red text

Solution: play 64 bit version of game (currently only Windows 8.1+) or close Fraps and similar screen capturing software, Ensure you are not playing on integrated GPU (see above)

  • Crash at certain time after loading your game even you will not do anything, it always crashed after same period of time

Send us your save via support page

  • Crash at loading your saved game

Send us your save via support page

  • Crash during loading when starting new game

Try reinstall game. If not helps, start the new game, wait for crash and send us the LOG via support page , not launch game again until your not send the log

  • Crash after doing something specific, your game is crashing when at some certain place you will build something or if you do some specific action

Send us your save via support page, with screenshot or description what we should do in order to crash the game​

4. Other technical problems

  • Window is zoomed in / I can reach the edges with the mouse cursor

Check this guide about windows DPI and how to set exception for the game

 

5. Gameplay problems

  • How the railway semaphores/signals work?

Visit this guide about railway semaphores and signals

  • No power buildings, or wiring, gas stations or schools available to build

You need when starting a new game, specify what you would like to solve/enable (Energy management, Education simulation)

  • Factory or rail construction office not works, or vehicle not unload resources there

Your storage is probably overfilled, when you can store more resources in the warehouse or storage - the maximum amount near resources show you how much you can store there if storage would be filled completely with this single resource, but you can have half of storage filled with one resources and another half with another resource and you will not get rest of place for the 3rd resource

  • My production chain not working - resources not pushed through the factory connections, conveyors or pipelines

Note: storages/warehouses are passive building, they can't push or take resources. For conveyors or pipelines you can place conveyor engines or pipe pumping station in-between storages (or other buildings) in order to get out resources from building A and push them into building B. For factory connection unfortunately there is no such functionality, we plan add a special functionality with forklift into warehouses, so they will able to transport resources this way

So this setup will currently not works ( <> - is the factory connection):

Factory A <> Storage A <> Storage B <> Factory B

(Factory A will push the resources to Storage A, but it will not push further to storage B, Factory B can take resources from Storage B, but it will be empty)

This setup will work:

Factory A <> Storage <> Factory B

(Factory A will push the resources to Storage, Factory B can take resources from Storage B, but it will be empty)

Also if the vehicle come to station or building, it can also take resources from neighbor buildings:

Factory A <> Cargo Station <> Factory B <> Factory C

When any vehicle come to load/unload resources in the Cargo Station it can load/unload also into/from Factory A or Factory B, but not into/from Factory C

  • Steam forum is good place to discuss problem with your game mechanics problems

6. Not found your problem?

Contact us via support page (you may include LOG, DXDIAG, and save if you think we may need it). You can use also the STEAM forum

© 2018 3DIVISION s.r.o.

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